This page explains how we collect, use, disclose, store, and protect personal information when you use Eos, our website, our app, and related services.
Last updated: August 2, 2026
We are committed to protecting personal information and being clear about how we use it across our website, software, and related services. This policy applies to the Eos marketing site, the app, and related service interactions. If you do not agree with this policy, you should not use the services.
We may collect personally identifiable information such as your name, email address, business details, address, and account information when you register for or use the platform. Payment card details are processed through third-party payment providers rather than stored directly by us.
We may also collect technical and usage information, including IP address, browser and operating-system information, referring URLs, account and organization identifiers, sign-in and session information, the Eos features used, actions performed, action outcomes, and information about how agents are invoked or run. Some of this information, including a business email address or an identifier linked to an account, is personal information.
Our product-usage analytics are designed to record activity at an action or feature level. They are not intended to include the contents of conversations; agent prompts, instructions, inputs, or outputs; invoice or project contents; customer records; document contents; or other information entered into an organization's workspace.
We collect phone numbers and consent only for providing updates and services. We do not share mobile information with third parties or affiliates for marketing or promotional purposes, and we do not share text messaging originator opt-in data or consent with third parties.
We may use information to provide, secure, support, and administer the platform; authenticate users; process transactions; respond to inquiries; communicate about the service; understand adoption and feature usage; identify reliability or usability problems; improve Eos; and evaluate trials and subscriptions. We may also share information with service providers working on our behalf, subject to contractual confidentiality, security, and limited-use obligations.
Where applicable data-protection law requires a lawful basis, we process information as necessary to provide the service or take steps at your request, to comply with legal obligations, with consent where consent is appropriate, or for our legitimate interests. Our legitimate interests include operating and securing Eos, understanding whether and how customers use the service, supporting customers, improving the product, and administering trials and commercial relationships. We consider the nature of the information, reasonable user expectations, necessity, and the effect on individuals before relying on legitimate interests.
When a person uses the signed-in Eos app, we may create internal product-usage records associated with that person's Eos member identifier, which may be their business email address, and their organization's identifier. These records may identify the feature area used and the action performed, such as creating or updating a project, using invoicing, starting a conversation, or configuring or invoking an agent. For agent activity, we may also record whether a run was manually invoked, scheduled, or triggered, whether it was performed by a user or the system, and whether it succeeded, failed, or was cancelled.
We use this information internally to understand product adoption, distinguish human activity from automated activity, support customers, improve functionality and reliability, and assess the use of trials and subscriptions. We do not use these analytics to inspect the substantive contents of an organization's work or to rank or evaluate the job performance of its personnel. We do not provide customer organizations with employee-productivity dashboards based on these internal analytics.
Access to identifiable product-usage information is limited to authorized personnel and service providers who need it for these purposes. We retain identifiable usage information only for as long as reasonably necessary for the purposes described in this policy, taking account of security, support, legal, and operational requirements. We may retain aggregated or de-identified statistics for longer where they no longer identify an individual.
You can review and edit certain account information through the platform. Depending on where you live, you may also have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, or to object to certain processing. You may contact us to exercise an applicable right. We may need to verify your identity and may retain information where required or permitted by law, including for security, fraud prevention, dispute resolution, and legal compliance.
We use cookies and similar technologies to operate the website and app, maintain sessions, remember preferences, and understand website usage. We may use analytics providers, including Google Analytics, for website analytics. Where required by applicable law, we request consent before using non-essential cookies or similar technologies. Signed-in product-usage analytics may also be generated from actions processed by our servers and are described separately above.
We use third-party providers such as contractors, web hosts, and service partners to operate, maintain, and improve the platform. As part of that, those providers may receive limited access to the information needed to perform their functions.
We do not sell consumer personal information. We do not sell or share consumer personal information, including phone numbers, with third parties or affiliates for their marketing, promotional, or lead-generation purposes.
Third-party websites linked from the platform are outside our control and are governed by their own privacy and terms policies.
We may disclose information when required by court order, subpoena, law, or when we reasonably believe disclosure is necessary to enforce our terms, respond to legal claims, or protect users, our company, or third parties from harm.
We may contact you by email or text where you have provided contact information, and you may opt out of certain communications by contacting us. We do not currently offer do-not-track style functionality through the platform itself.
We use physical and electronic safeguards, including SSL certificates and encryption, to protect information. At the same time, no internet-connected system can be guaranteed completely secure.
This policy includes California privacy rights information, states that the services are not intended for users under 18, and notes that information may be transferred to and stored on systems located outside your local jurisdiction, including in the United States.
Information may be transferred as part of a merger, acquisition, bankruptcy, or sale of assets, and we may amend this privacy policy from time to time. Continued use of the services after changes means acceptance of the revised policy.
For privacy questions, data access requests, or deletion requests, contact us at info@eospk4.com.